Communication with Us
Society’s top complaints about attorneys are:
- Lack of communication
- Untruthful communication
- Not accepting or returning phone calls
- Lack of preparation
Easy to Contact
Our office is staffed full-time from 8am to 5pm Monday-Friday. A live person answers the phone to answer your question or inquiry. After hours, calls are forwarded to Tori’s cell phone. We are easy to get a hold of to handle any emergencies as they arise in real time.
We Don’t Screen Calls
We do not screen calls and we strive to return all calls, texts, and emails the day the contact was made. When you call, if one of the lawyers is available, we will talk to you! If an attorney is not able to talk to you, a paralegal will assist you in answering your questions.
Most attorneys’ email addresses and cell phone numbers are highly guarded but not at Leigh Law. Leigh Law’s attorneys’ and support staffs’ emails are freely and friendly provided to everyone. Tori shares her cell phone often. We text too! We can’t be your lawyer if you can’t talk to us when you need us!
We Keep You Informed
Leigh Law keeps clients informed of the status of their cases in real time as the case progresses. We also provide routine monthly status letters. Clients do not have to call Leigh Law because we keep you in the loop.
We’ve not yet found a way to be totally paperless, but with that in mind our standard form of communication with clients is via email. We share documents, drafts, offers, letters, copies via the attachment feature of emails. If a client doesn’t have an email, we will happily communicate via snail mail or fax.
Email and phone calls can only go so far! Initial consults are generally in person as are court preparation appointments. Immediately after setting a court hearing or trial, we always schedule an in person court preparation appointment with the client. Preparedness and confidence are absolute at Leigh Law.